Privacy Policy
As your Insurance broker, we believe in and respect your right to privacy and will treat your information with the highest degree of confidentiality.
With more than a century in business, we are extremely proud of the trust that our clients have placed in us to handle their insurance transactions with integrity, professionalism and dependability. We can assure all our customers that Van Gilder collects and uses personal information for legitimate business purposes and does not share that information with any unauthorized outside parties.
Van Gilder is required to annually notify our customers of our privacy practices and additional notification if we make changes to policies and practices.
Van Gilder will not share nonpublic personal information of current or former customers with non-affiliated third parties except as permitted or required by law: for example, we would provide information to insurance companies as part of the insurance placement process, industry regulators, law enforcement agencies for fraud prevention, credit bureaus and to other third parties authorized by you to assist in processing transactions.
Van Gilder collects the following information about customers and former customers:
- Information you provide to us on insurance applications and forms
- Information about your transaction with us
- Information gathered from consumer reporting agencies
- Information from insurance company databases, researchers, and marketing data providers
- Information from third party insurance claims
- Information from government agencies
- Information from our website as described in our Internet Policies
Van Gilder maintains policies and practices that protect the security and confidentiality of our customer's information. These policies provide for:
- Access to customer records is restricted to employees who we determine have a need to know
- We maintain and protect information through security enhancing computer software such as virus and intrusion detection programs
- We provide physical security at our buildings and office suites
- Password protection on computer database access for employees and customers
- We conduct periodic compliance audits
- We provide employee training regarding privacy policies
- We maintain computer backup and recovery systems to protect data
The following policies apply to our web site:
- Van Gilder identifies and tracks the single, previous website address visitors have come from when addressing our site. This is standard industry practice used to determine how people navigate our site.
- If a customer has specific login access, we store a “cookie” on the customer's computer, which allows them to continue to page through the site without the need to login on each page. At the completion of the user’s session, the “cookie” is eliminated and not permanently stored.
- Van Gilder collects site aggregate and customer specific information about the pages accessed on our website. We also collect information volunteered by our customers. This information is used to facilitate communication by identifying the customer's location and product interest.
- Van Gilder uses information obtained via our website solely for purposes of transacting business with customers. No information obtained via the site is used/shared with non-affiliated third parties except as permitted or required by law.
- Van Gilder's website is hosted by an outside third party and industry standard practices and software are utilized to maintain confidentiality and the integrity of the systems and data from unauthorized access.